Your satisfaction is our priority. Our 15 days return
policy is in place. No returns will be allowed after 15 days
of the invoice date. For special circumstances, Our Returns
Manager will assign the Return Authorization number.
All the items must be in original condition as they
were upon your receipt.
Any diamond ring Re-sized by individual or any
jewelers other than HUES Jewelry and any signs of wear and
tear will not be refunded, or exchanges and all the warranty
will be void.
We are not responsible and will not warrantee
diamonds that have fallen out of mountings due to everyday
use or other reason. We will repair for nominal charges.
All after sale items must carry the original HUES
JEWELRY tags. If tag is not present or has been tampered
with, will void all warranties.
All RETURNS/EXCHANGES are upon approval. Please get
an RA# before sending any returns or exchanges. Any items
sent to us without RA# will not accept it. Also obtaining RA#
does not automatically define approval or return/exchange.
All items will be evaluated for approval once received.
There will be a $ 40 USD returned check fee. This
applies to all checks, Money orders and cashier checks.
Shipping charges are not refundable if you used our
2nd day or overnight services.
Production on custom orders begins immediately upon
payment. Custom orders are NON-REFUDABLE.